Frequently Asked Questions (FAQs)

We offer a variety of flavours, including fruit, dessert, menthol, tobacco and more delightful blends. See our e-liquids page for more details and browse our large directory of e-liquid flavours.

We offer e-liquids in a range of nicotine strengths, from 0mg to 20mg. We sell nic salts as well as freebase nicotine liquids, so there is something for everyone to enjoy. See our product pages for more information.

A refillable pod device is a reusable device that can be filled with e-liquid and recharged with a USB cable. The pods can be refilled several times before needing to be replaced.

A disposable vape is a single-use device that comes pre-filled with e-liquid and a battery. Once the battery dies or the e-liquid runs out, the device is disposed of and replaced with a new one.

A vape mod typically refers to a larger, more powerful vaping device that allows for advanced customisation and features such as variable wattage and temperature control. On the other hand, a vape pen is usually smaller, more portable, and simpler to use, making it a popular choice for beginners or users looking for a more discreet vaping experience.

Yes, we offer a variety of starter kits specifically designed for beginners. These kits typically include everything you need to get started with vaping, including a vape device, coils, a charger, and sometimes even e-liquid.

Yes, we offer a selection of replacement coils and pods for our devices to ensure you can continue enjoying your vaping experience without interruption. These replacement parts are available for purchase on our website.

You can track your order on our website by logging into your account and viewing your order status. You will also receive an email with tracking information once your order has shipped.

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.

Yes, we may offer discounts for bulk orders depending on the quantity and items ordered. For inquiries regarding bulk discounts, please contact our customer support team for assistance.

Yes, you must be of legal vaping age in your jurisdiction to purchase vaping products from our website. We strictly adhere to age verification processes to ensure compliance with local regulations.

Yes, we take security seriously and employ industry-standard encryption and security measures to protect your personal and payment information. Our website is secured with SSL certification to ensure a safe and secure shopping experience. Please view our privacy policy for more information.

Yes, you can track your order regardless of the shipping method chosen. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Yes, we offer expedited shipping options for customers who require their orders to be delivered quickly. During the checkout process, you can select from various shipping options, including expedited shipping. Please note that additional fees may apply for expedited shipping services.

Shipping costs vary depending on your location and the size of your order. See our shipping policy page for more information.

In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement order or a refund, depending on the circumstances.

Yes, we offer international shipping to select countries. See our shipping policy page for more information. Please view our restricted countries to see what countries we do not ship to.

For international orders, customs and import duties may apply depending on the destination country's regulations. Customers are responsible for paying any customs fees, taxes, or duties imposed by their country's customs authorities. We recommend checking with your local customs office for information on potential fees before placing an order.

We do not typically offer refunds for shipping costs on returned items unless the return is due to an error on our part or a defective product. In most cases, customers are responsible for covering the cost of return shipping. Please view our shipping policy for more information.

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. After inspection, refunds are typically processed within 3-5 business days. However, please note that it may take additional time for the refunded amount to appear in your account depending on your bank or payment method.

We offer a 30-day return policy for defective or damaged items. See our returns page for more information.

Please view our Returns & Refund Policy page for more.