Conditions d’utilisation

Please Read These Terms and Conditions Carefully

As we can accept your order and form a legally enforceable agreement without further reference to you, it is essential that you read these Terms and Conditions to ensure they contain all that you want and nothing that you do not agree with. By proceeding with your order, you accept these Terms and Conditions.

Application:

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you), from Sweet Geez Vapes, an online retailer.
Contact us via email address hello@sweetgeezvapes.com
By ordering any of the goods, you agree to be bound by these Terms and Conditions. You may only purchase from the website if you are legally eligible to enter into a contract and at least 18 years old.

Interpretation:

Consumer: An individual acting outside their trade, business, craft, or profession.
Contract: A legally binding agreement between you and us for the supply of goods.
Delivery Location: The location where goods will be supplied, as specified in your order.
Durable Medium: Any medium, including paper and email, that allows information to be addressed to a recipient in a way that can be stored for future reference.
Goods: The items we sell on our website as described in your order.
Order: Your request for goods submitted through the website.
Privacy Policy: The policy outlining how we manage your personal data. Read here.
Website: The online platform where our goods are advertised, accessible via https://sweetgeezvapes.com.

Goods:

The description of the goods is as stated on the website, catalogues, or brochures. Any descriptions are for illustrative purposes only and there may be slight discrepancies in the size or colour of the goods supplied.

If you request goods made to your specific requirements, it is your responsibility to ensure the accuracy of the specifications.

All goods are subject to availability. We reserve the right to make necessary changes to comply with legal or safety requirements and will notify you accordingly.

Personal Information:

We retain and use all information strictly in accordance with our Privacy Policy. You agree to receive communications from us by email or other electronic means.

Basis of Sale:

The goods displayed on the website are not a contractual offer to sell but an invitation to place an order. We may reject your order for any reason but will inform you as soon as possible.

The order process on the website allows you to review and correct errors before submitting the order. A contract will be formed when we confirm your order via email (Order Confirmation). Please check this confirmation for accuracy and inform us of any errors immediately.

Variations to the contract can only be made if agreed in writing by both parties.

Price and Payment:

The price of the goods and any delivery charges are listed on the website at the time of your order. All prices include VAT where applicable. Payments must be made using credit or debit cards at the time of ordering.

Delivery:

We will deliver the goods to the delivery location within the agreed timeframe, or within 30 days if no specific date is set. If we fail to deliver on time, you may cancel the contract and receive a full refund.

We do not usually deliver outside the UK (England, Wales, Scotland, Northern Ireland, Isle of Man, and Channel Islands). However, if an order for delivery outside these areas is accepted, you may be responsible for import duties or taxes.

If you fail to take delivery without fault on our part, you may be charged for storage and redelivery. Goods become your responsibility once delivered. Please examine goods on delivery and report any issues immediately.

Risk and Title:

You assume risk for the goods upon delivery. Ownership of the goods transfers to you once we have received full payment. If you fail to pay, we reserve the right to cancel delivery and reclaim the goods.

Cancellation, Returns, and Withdrawal:

You may cancel your order before a contract is formed without penalty. After the contract is formed, cancellation rights apply under the distance selling regulations.

Right to Cancel:

You may cancel your order within 14 days from when you (or a third party designated by you) take possession of the goods. To exercise this right, notify us clearly by email, post, or using our website form.

If you cancel, we will refund your payment (including delivery costs) within 14 days after receiving the goods back or proof of their return. However, if goods are handled inappropriately, a deduction may be applied for loss in value.

Exemptions:

Cancellation rights do not apply to:

Perishable goods or items made to your specifications.
Goods that become inseparably mixed with others after delivery.

Goods must be returned to us in their original condition at your expense.

Conformity and Guarantee:

We are legally obligated to supply goods that conform to the contract. On delivery, goods must be:

Of satisfactory quality.
Fit for the purpose you made known to us.
As described in the contract.

Manufacturer guarantees will apply where offered. These do not reduce your legal rights.

Successors and Assignment:

Both parties may transfer the benefits of the contract to someone else but remain liable for their obligations. We are responsible for any subcontractors we use.

Force Majeure:

Neither party will be liable for delays or failures caused by events beyond their reasonable control. Both parties must notify each other of such events as soon as possible.

Privacy Policy:

Your privacy is vital to us. We comply with the General Data Protection Regulation (GDPR) in handling your personal information. Full details can be found in our Privacy Policy.

Limitation of Liability:

We do not exclude liability for:

Fraudulent actions.
Death or personal injury caused by negligence.

Subject to this, we are not liable for business losses or indirect losses that could not have been foreseen at the time the contract was made.

Governing Law:

These terms are governed by the law of England and Wales. Any disputes will be handled by courts in these jurisdictions or, depending on the customer’s location, in Scotland or Northern Ireland.

For complaints, contact us, and we will aim to resolve the issue within 5 days. However, new items will not be dispatched until returned items are confirmed.

Codes of Conduct:

We comply with the following codes of conduct:

UK E-cigarette Regulations

Contact Us:

For any queries or complaints, please reach us at hello@sweetgeezvapes.com.

Model Cancellation Form:

You may use the following form to cancel your order:

To: hello@sweetgeezvapes.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Ordered on/Received on: ____________
Name: ____________
Address: ____________
Date: ____________

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