Frequently Asked Questions (FAQs)

Everything You Need to Know About Sweet Geez Vapes, Products Shipping, Orders, and Returns

Welcome to the Frequently Asked Questions (FAQ) page at Sweet Geez Vapes. Here, we've compiled answers to some of the most common inquiries regarding our products, orders, shipping, and returns. Whether you're curious about the types of devices we offer, the process of placing an order, or our shipping policies, you'll find helpful information to guide you. If you have any further questions or need assistance, don't hesitate to reach out to our dedicated customer support team. We're here to ensure your vaping experience with Sweet Geez Vapes is smooth, satisfying, and tailored to your needs.

Easily navigate to our FAQ sections here.

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Products

What is an e-liquid?

An e-liquid, also known as vape juice, is a liquid that is vaporized in a vape device to produce vapour that is inhaled by the user. E-liquids typically contain a combination of propylene glycol, vegetable glycerine, flavourings, and nicotine (optional).

What flavours do your e-liquids come in?

We offer a variety of flavours, including fruit, dessert, menthol, tobacco and more delightful blends. See our e-liquids page for more details and browse our large directory of e-liquid flavours.

What nicotine strengths are available for your e-liquids?

We offer e-liquids in a range of nicotine strengths, from 0mg to 20mg/ml. We sell nic salts as well as freebase nicotine liquids, so there is something for everyone to enjoy. See our product pages for more information.

What is a refillable pod?

A refillable pod device is a reusable device that can be filled with e-liquid and recharged with a USB cable. The pods can be refilled several times before needing to be replaced.

What is a disposable vape?

A disposable vape is a single-use device that comes pre-filled with e-liquid and a battery. Once the battery dies or the e-liquid runs out, the device is disposed of and replaced with a new one.

What is the difference between a vape mod and a vape pen?

A vape mod typically refers to a larger, more powerful vaping device that allows for advanced customisation and features such as variable wattage and temperature control. On the other hand, a vape pen is usually smaller, more portable, and simpler to use, making it a popular choice for beginners or users looking for a more discreet vaping experience.

Do you offer starter kits for beginners?

Yes, we offer a variety of starter kits specifically designed for beginners. These kits typically include everything you need to get started with vaping, including a vape device, coils, a charger, and sometimes even e-liquid.

Do you sell replacement coils and pods for your devices?

Yes, we offer a selection of replacement coils and pods for our devices to ensure you can continue enjoying your vaping experience without interruption. These replacement parts are available for purchase on our website.

Orders

How do I place an order?

You can place an order on our website by adding products to your cart and proceeding to checkout. You will need to provide your shipping and payment information to complete the order.

How can I track my order?

You can track your order on our website by logging into your account and viewing your order status. You will also receive an email with tracking information once your order has shipped.

Can I cancel or change my order after it has been placed?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.

Do you offer discounts for bulk orders?

Yes, we may offer discounts for bulk orders depending on the quantity and items ordered. For inquiries regarding bulk discounts, please contact our customer support team for assistance.

Are there any age restrictions for purchasing vaping products on your website?

Yes, you must be of legal vaping age in your jurisdiction to purchase vaping products from our website. We strictly adhere to age verification processes to ensure compliance with local regulations.

Payments

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, and other secure online payment options. You can view all available payment methods during the checkout process on our website.

Is it safe to make online purchases on your website?

Yes, we take security seriously and employ industry-standard encryption and security measures to protect your personal and payment information. Our website is secured with SSL certification to ensure a safe and secure shopping experience. Please view our privacy policy for more information.

Shipping

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. We offer standard and express shipping options. Please view our shipping policy for more information.

Can I track my order if I choose standard shipping?

Yes, you can track your order regardless of the shipping method chosen. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Can I request expedited shipping for urgent orders?

Yes, we offer expedited shipping options for customers who require their orders to be delivered quickly. During the checkout process, you can select from various shipping options, including expedited shipping. Please note that additional fees may apply for expedited shipping services.

How much does shipping cost?

Shipping costs vary depending on your location and the size of your order. See our shipping policy page for more information.

What happens if my order is lost or damaged during transit?

In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement order or a refund, depending on the circumstances.

Do you ship internationally?

Yes, we offer international shipping to select countries. See our shipping policy page for more information. Please view our restricted countries to see what countries we do not ship to.

How do you handle customs and import duties for international orders?

For international orders, customs and import duties may apply depending on the destination country's regulations. Customers are responsible for paying any customs fees, taxes, or duties imposed by their country's customs authorities. We recommend checking with your local customs office for information on potential fees before placing an order.

Returns

How do I initiate a return for a product I am unsatisfied with?

If you are unsatisfied with a product for any reason, you can initiate a return by contacting our customer support team within 30 days of receiving your order. Our team will provide you with instructions on how to return the item and process your refund or exchange. Please check our return policy for more information.

Do you offer refunds for shipping costs on returned items?

We do not typically offer refunds for shipping costs on returned items unless the return is due to an error on our part or a defective product. In most cases, customers are responsible for covering the cost of return shipping. Please view our shipping policy for more information.

How long does it take to process a return and receive a refund?

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. After inspection, refunds are typically processed within 3-5 business days. However, please note that it may take additional time for the refunded amount to appear in your account depending on your bank or payment method.

What is your return policy?

We offer a 30-day return policy for defective or damaged items. See our returns page for more information.

Please view our Returns & Refund Policy page for more.

Further learning with Sweet Geez Vapes' blogs.

Thank you for visiting our Frequently Asked Questions (FAQ) page at Sweet Geez Vapes. We hope the information provided has been helpful in addressing any inquiries you may have had about our products, shipping, orders, and returns. For more detailed insights, tips, and information, we encourage you to explore our blogs below or to visit our main blog page, The Vape Bible. Our collection of blogs covers a wide range of topics related to vaping, CBD, product reviews, tips and tricks, and much more. Whether you're a seasoned enthusiast or new to the vaping world, our blogs are designed to provide valuable resources to enhance your experience. Happy vaping!

Vape Kits Unveiled

Explore the latest in vape kits with our detailed guides. From beginner-friendly setups to advanced mods, we break down the features and benefits of each kit, helping you make informed decisions for an upgraded vaping experience.

E-Liquid Extravaganza

Delve into the world of e-liquids with our extensive collection of blogs. Discover new flavours, understand nicotine strengths, and stay updated on the latest trends in the ever-evolving landscape of e-liquids.

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