Frequently Asked Questions

Products

What is a disposable vape?

A disposable vape is a single-use device that comes pre-filled with e-liquid and a battery. Once the battery dies or the e-liquid runs out, the device is disposed of and replaced with a new one.

What is a refillable pod?

A refillable pod is a reusable device that can be filled with e-liquid and recharged with a USB cable. The pods can be refilled several times before needing to be replaced.

What is an e-liquid?

An e-liquid, also known as vape juice, is a liquid that is vaporized in a vape device to produce vapour that is inhaled by the user. E-liquids typically contain a combination of propylene glycol, vegetable glycerine, flavourings, and nicotine (optional).

What flavours do your e-liquids come in?

We offer a variety of flavours, including fruit, dessert, menthol, and tobacco. See our e-liquids page for more details.

What nicotine strengths are available for your e-liquids?

We offer e-liquids in a range of nicotine strengths, from 0mg to 18mg/ml. See our product pages for more information.

Orders

How do I place an order?

You can place an order on our website by adding products to your cart and proceeding to checkout. You will need to provide your shipping and payment information to complete the order.

How can I track my order?

You can track your order on our website by logging into your account and viewing your order status. You will also receive an email with tracking information once your order has shipped.

Can I cancel or change my order after it has been placed?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.

Shipping

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. We offer standard and express shipping options.

Do you ship internationally?

Yes, we offer international shipping to select countries. See our shipping policy page for more information.

How much does shipping cost?

Shipping costs vary depending on your location and the size of your order. See our shipping policy page for more information.

Returns

What is your return policy?

We offer a 30-day return policy for defective or damaged items. See our returns page for more information.

Please view our Refund Policy page for more.